Subscription Terms and Conditions

1. What These Terms Cover

These Subscription Terms and Conditions govern the purchase and use of a Zensus Premium subscription ("Subscription") within the Zensus application ("App"). By subscribing, you agree to these Terms in addition to our Terms of Service, Privacy Policy, and Health Data Agreement.

2. Subscription Plans

Zensus Premium is available on three billing cycles:

The price for each plan is displayed in your local currency at the point of checkout. Prices may vary by region and by the payment platform through which you subscribe. The price shown at checkout is the price you will be charged.

3. Free Trial

New users who have never previously held a Zensus Premium subscription are eligible for a free trial period. The trial duration and terms are displayed in the App at the time the trial is offered.

During your trial you have full access to all Zensus Premium features. Your trial begins when you activate it and ends automatically at the stated expiry date unless you start a paid subscription before then.

No charge is made during the trial period. If you start a paid subscription before your trial ends, billing begins immediately and the trial period ends.

You are entitled to one free trial per account. If you previously used a trial, a new trial is not available to you.

4. Payment and Billing

4.1 Payment Providers

Subscriptions are processed by one of the following providers depending on your region and platform:

• Stripe — web checkout (selected regions)
• Flutterwave — web checkout (selected regions)
• Xendit — web checkout (Philippines, Indonesia)
• Apple In-App Purchase — iOS App Store
• Google Play Billing — Android (Google Play)
• Samsung IAP — Android (Samsung Galaxy Store)
• Huawei IAP — Android (Huawei AppGallery)
• Xiaomi IAP — Android (Xiaomi GetApps)

Your subscription is with Zensus. For platform-billed subscriptions (Apple, Google, Samsung, Huawei, Xiaomi), billing is managed by the respective platform under that platform's terms.

4.2 Auto-Renewal

Your subscription renews automatically at the end of each billing cycle unless you cancel before the renewal date. You will be charged the same price as your current billing cycle unless we have notified you of a price change in advance.

By subscribing you authorise us (or the relevant payment platform) to charge your payment method on a recurring basis until you cancel.

4.3 Price Changes

We will notify you in advance of any price change to your subscription. If you do not agree to the new price, you must cancel your subscription before the new price takes effect. Continued use of the subscription after the new price takes effect constitutes acceptance of the new price.

4.4 Beta Pricing

Zensus is currently in open beta. The subscription price shown at checkout is a beta price, offered at a reduced rate while the App is in its beta period.

The beta period is currently planned to run for six (6) months from the App's public launch date. We may extend the beta period beyond six months at our discretion; if we do, the beta price continues to apply for the duration of the extension.

When the beta period ends, the subscription price will increase. This is a planned change, not an exceptional one, and by subscribing during the beta you acknowledge that the beta price is temporary.

Any increase at the end of the beta period will be handled in the same way as any other price change under section 4.3 above: we will notify you in advance, you may cancel before the new price takes effect, and where the platform you subscribed through (Apple, Google, or another payment provider) requires your explicit consent to a price increase, that platform's own consent process will apply in addition to our notice.

The beta price is not guaranteed for the lifetime of your subscription unless we state otherwise in writing.

5. Cancellation

You may cancel your subscription at any time.

• Web subscriptions: Cancel via Profile → Subscription → Cancel Subscription within the App.
• Platform-billed subscriptions (Apple, Google, Samsung, Huawei, Xiaomi): Cancel through the subscription management section of the relevant platform. Cancelling within the App will not cancel a platform-billed subscription.

Cancellation takes effect at the end of your current billing period. You retain access to Zensus Premium features until the end of the period you have already paid for. No partial refunds are given for unused days within a billing period.

6. Refund Policy

6.1 Web Subscriptions (Stripe, Flutterwave, Xendit)

If you subscribed directly via the Zensus website or app using Stripe, Flutterwave, or Xendit, you may request a refund within 7 days of the charge date. Refund requests outside this window are considered on a case-by-case basis and are not guaranteed.

Refunds are also available regardless of timing in the following circumstances:

• Duplicate charge: If your account was charged more than once for the same billing period due to a processing error, the duplicate amount will be refunded.
• Service unavailability: If the Zensus service was completely unavailable for a sustained period during a billing cycle due to a fault on our side, you may contact us to request a pro-rata credit or partial refund for the affected period.

Contact us at [email protected] to raise a refund request. We will respond within 5 business days.

6.2 Platform-Billed Subscriptions (Apple, Google, Samsung, Huawei, Xiaomi)

For subscriptions billed through a platform's in-app billing system, refund requests must be directed to that platform in accordance with its own refund policy:

• Apple (iOS): reportaproblem.apple.com
• Google Play: Settings → Subscriptions & purchases → Purchase history → Request a refund
• Samsung, Huawei, Xiaomi: Refer to the respective store's help centre

Zensus has no ability to issue or deny refunds for platform-billed transactions.

7. What Premium Includes

A Zensus Premium subscription gives you access to all premium features as described in the App at the time of purchase. The features available under a Premium subscription may be updated over time — we may add new premium features and, in rare cases, retire existing ones. We will notify you of material changes via the App.

8. Subscription Lapse

If your subscription expires and is not renewed (including at the end of a cancelled subscription), your account returns to the free tier. Your data (nutrition logs, measurements, exercise records, etc.) is retained in full — you do not lose your history. Premium features are disabled until you reactivate a subscription.

If you hold a Zensus subscription through a platform (Apple, Google, etc.) and that subscription enters a grace period or billing retry process under that platform's rules, access may remain active during that period.

9. Account Deletion

If you delete your Zensus account while a subscription is active:

• Your subscription is not automatically cancelled through the payment provider. You must cancel it separately (see Section 5) to stop further billing.
• For platform-billed subscriptions, contact the relevant platform to cancel.
• A record of your subscription and payment transactions is retained by Zensus for legal and financial compliance purposes.

10. Statutory Rights

Nothing in these Terms limits any statutory rights you may have under the laws of your country of residence that cannot be excluded by contract. In particular, consumers in the United Kingdom and European Union retain statutory rights under applicable consumer protection legislation to the extent those rights cannot be lawfully excluded.

Where required by applicable law, you have the right to cancel a new subscription within a statutory cancellation period. If you exercise this right, any access to premium features during the cancellation period may be charged on a pro-rata basis.

11. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you in-app and ask for your acknowledgement before the new Terms take effect. Continued use of your subscription after that point constitutes acceptance of the updated Terms.

12. Contact

For platform-billed subscription queries, contact the relevant platform directly (see Section 6.2).